Guarantee Policy

A valid credit card guarantee, deposit, or pre-payment is required at the time of booking. Rooms reserved within the cancellation policy will be charged a one night Non-Refundable stay.

Check in Procedures

Payment: Guests may pay via a credit card or debit card, or with cash. If a cash payment is preferred, please note that we still require a credit card and matching identification at check-in to guarantee incidentals.

Credit Card Authorizations: Debit and Credit cards will be authorized at check-in for the amount of your stay, plus a set amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

For Debit Card Users: Please note that your bank will automatically "freeze" your account for the amount of the estimated charges (Room and Tax for your stay, plus incidentals). This amount will remain on hold during your stay and for a period of up to 14 days after you check out, regardless if you used the debit card as a final payment. Our hotel has no control over this, as it is the bank's policy. By being made aware of these policies, it will enable you to avoid possible overdrafts on your debit card. If you have any questions regarding this, please do not hesitate to contact our Manager on Duty or any Front Office Agent.

PREPAID CARDS AND GIFT CARDS ARE NOT ACCEPTED

For payment arrangements to a third-party credit card: please contact the hotel's reservations department at least 72 hours prior to guest's arrival. Our Reservations Department is open Monday through Fridays (8AM-4PM EST) at (212) 730-0728 or email us at info@radiocityapartments.com. For after hours, please contact the front desk and speak to the person on duty at 212-730-0728, Toll Free (877) 921-9321.

Age Requirement Policy

Guests must be at least 18 years of age to check in at Radio City Apartments. Children 12 years old and younger stay free when occupying the parent/guardian's room, using existing bedding.

Check-In and Check-Out Policy

Radio City Apartments check-in time is at 3PM (EST) and check-out time is at 11AM (EST). Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in (an additional fee is payable for guaranteed late check-out). Radio City Apartments can accommodate guest luggage complimentary in a secure location until the guest room is ready. Should you need to confirm an earlier arrival than the hotel's standard check-in time or a departure later than 11:00AM, please contact the hotel directly in advance. If you plan to arrive earlier than the hotel's check-in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night prior to the date of arrival. Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night charges being applied to your bill.

Early Departure Policy

If departing prior to date agreed at time of check-in, you must check out by 11AM or you will be subject to a one night room and tax charge.

Rollaway Bed & Baby Cot Policy

A rollaway bed may be arranged for a $10 per stay charge plus taxes. Baby cots are available complimentary upon request. We recommend arrangement at least 24 hours prior to the arrival date. Maximum capacity of baby cots per room is one. All children under 12 years of age stay free of charge when using existing bedding. All children over 12 years of age will be considered as an adult.

    OCCUPANCY POLICY

  • Studios with one queen or 2 twin beds (sleeps 2 maximum)

  • Studio with 2 double beds (sleeps 2 plus 1 child 12 years or younger maximum)

  • One Bedroom Apartments (sleeps 4 plus 1 child 12 years or younger maximum)

  • Two bedroom Apartments (sleeps 5 plus 1 child 12 years or younger maximum)

Smoking Policy

The "New York City Smoke Free Air Act" states that smoking is not permitted in public places and places of employment. All guest rooms and public spaces are 100% non-smoking at Radio City Apartments. A $250 cleaning fee will be charged to any guest who violates the smoking policy.

ADA Accessibility

ADA Compliant guest rooms are available and must be reserved in advance. For more information, please contact the hotel directly.

Parking

Discounted parking for our guests is available at the following locations:

The Rockefeller Center Parking Garage
S/P Standard Parking / Central Parking
55 West 48th street
(Between 5th and 6th Avenues)

And

The Hilton Hotel
101 West 53rd street
Manhattan, NY 10019

Parking is based on a first come, first serve basis.

The discounted rate for a 24-hour period (no in and out privileges) is currently $25.00.

When you park your car at the garage, you will receive a parking ticket. When you are checking out of our hotel, please remember to ask for a parking voucher. The garage will not allow any discounts without the voucher. Please know rates are subject to changes without prior written or verbal notice.

Package Handling Policy

Each reservation is allowed two complimentary incoming packages, if notified in advance.

Radio City Apartments can only hold incoming packages for guests, 2 days prior to the arrival date on the reservation due to limited storage space. All incoming packages will be returned to the sender if the package is held in storage more than 3 days. We highly recommend scheduling your delivery date accordingly (preferably during your stay). All materials should be addressed as follows:

Radio City Apartments
Hold for (Primary Guest Name) Arrival and Departure Date of Reservation Reservation Number
142 West 49th Street
New York, NY 10019

Lost and Found Policy

Radio City Apartments is not responsible for lost, damaged, or stolen personal items. Most rooms are equipped with in-room safes, and our Front Office offers a safety deposit box facility. Should any guests lose personal belongings while staying at Radio City Apartments, if recovered, the item will be recorded as 'found'. Radio City Apartments keeps detailed records of all 'found' items. We will make a reasonable effort to contact the guest if an item is left in the guest's room after the guest has checked-out. Item(s) will be placed in a secured location. We will ship items back at the owner's expense. Any items in the Lost Found, which are not claimed within (30) days, will be donated to a local charity or discarded.

General Policy

Radio City Apartments has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel, or may remove a person who, while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses, or is unable to pay for the accommodations, or services. Radio City Apartments may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel, including the hotel's loss of revenue, resulting from the inability to rent the rooms while the damage is being repaired.

Pet Policy Hotel

Service animals are allowed only. Please advise when making a reservation if bringing a guide dog or service animal into the hotel, so we may prepare for arrival accordingly.

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